Frequently Asked Questions
Enjoy complimentary delivery with your first order. Hana Tier members enjoy exclusive free shipping on every purchase.
Each time you light your candle, be sure to let it burn until the entire surface of the wax has melted into a liquid pool. This may take 2 to 3 hours and will help your candle burn more evenly next time.
Yes, we recommend trimming your wick to 3-5 mm before enjoying your candle to ensure a safe and even burn.
No, we do not recommend leaving your candle burning overnight. For safety, always extinguish the flame before leaving the room or going to sleep. Never leave a burning candle unattended.
If your candle wick drops to one side, gently center it with a toothpick or wick dipper while the wax is soft. Hold it briefly, let the wax solidify, and trim the wick to 1/4 inch before relighting.
- For Android: Go to Settings > Connections > NFC and Payment to enable it.
- For iOS: NFC is automatically enabled on compatible iPhones.
- Align the NFC card with the reader or your device’s sensor area. Move it slowly if needed, as the NFC spot varies by device.
