Frequently Asked Questions
Do you offer free shipping?
Enjoy complimentary delivery with your first order after creating a JOSHU account. Hana Tier members enjoy free shipping on every purchase.
How should I burn my candle for the first time?
Each time you light your candle, be sure to let it burn until the entire surface of the wax has melted into a liquid pool. This may take 2 to 3 hours and will help your candle burn more evenly next time.
Do I need to trim the wick before each use?
Yes, we recommend trimming your wick to 3-5 mm before enjoying your candle to ensure a safe and even burn.
Can I leave my candle burning overnight?
No, we do not recommend leaving your candle burning overnight. For safety, always extinguish the flame before leaving the room or going to sleep. Never leave a burning candle unattended.
When to stop burning?
The candle's life comes to an end when just five millimeters of wax remain, or when the wick base is exposed. This marks the beginning of its second life—the ceramic container can be repurposed as a decorative jar, makeup brush holder, storage for small treasures, etc.
Is your Joshu NFC card not working?
- For Android: Go to Settings > Connections > NFC and Payment to enable it.
- For iOS: NFC is automatically enabled on compatible iPhones.
- Align the NFC card with the reader or your device's sensor area. Move it slowly if needed, as the NFC spot varies by device.
Further Help
If any issues persist, please contact Joshu customer service via email. Our team is dedicated to providing personalized assistance and will respond promptly upon receiving your message.